FACtt Telephone Bill
Management
Software
Simple and Complex Cost Allocation
Auditing Telecom Bills
Customers who implement FACtt quickly realized the importance and financial significance of consistently auditing every telecommunication bill - every month. The implementation of FACtt requires you to validate every account (telephone number) and related circuit when first setting up the database. This is a daunting task for a large organization, but the financial rewards can make it a worthwhile exercise.
...audit every billing cycle, not just occasionally...
You will realize ongoing rewards with every billing cycle because FACtt helps you maintain control of these bills by auditing and validating each account and circuit as part of the process of allocating costs and paying the bill. Every new and cancelled account found on the bill is identified prior to payment.
Each month, as you pay and allocate each and every telecom bill, FACtt stores the information in the database - this provides you with a complete and ongoing audit trail. Future audits, service level reviews, vendor comparisons, etc. are all made simple by simply retrieving the pertinent information from the database.
What some of our clients found they were paying for when they implemented FACtt;
-
Services that belonged to their competitors
-
Fax and modem lines that were no longer in use
-
Cell phone users whose plan didn't match their usage needs
-
Long distance rates higher than the contracted amount
-
Services that vendors had been advised to disconnect months and even years earlier
-
Services and equipment still installed after an office has moved
-
Services attributed to employees no longer with the company or no longer requiring the service
-
Employee abuse of company services
These savings were all found by clerical staff processing bills. The technical staff find many irregularities too, but they simply don't have the time nor the requirement to regularly comb through mountains of paper bills.
FACtt makes the questions easy to ask, and the answers easy to find ... every time the bill is processed
Where do the errors come from?
The complexity of Telecommunications services may be part of the problem, but it is not the whole story. If your telecom requirements are static there may be very few errors. But, if your requirements are dynamic, the opportunity for errors increases significantly.
The reality is that telecom bills, whether paper or electronic, are far too large and complex to audit monthly. Even when vendors provide management software, these are often restricted to preset reports, don't link to your financial system, and don't allow the kind of tight audit process required. Let's face it, your savings are your vendors loss.
...identifying billing errors is your responsibility..
Changes in tariffs and rates is another area where companies are vulnerable to overcharges. Updates may not be applied properly, and the change in the bill is too small to be noticed. Or the new rates may not be applied to all of your phones. Or the tariffs are properly applied, but the configuration is out of date.
Relying entirely on vendors, no matter how trusted, just does not protect you from billing errors. You wouldn't pay your personal telephone bill without at least glancing at every item on the bill, so why would you treat your organization's phone bill any differently?
Our customers tell us that even with very tight controls they expect errors of about 10% of the bill will creep in every year.
All of this translates directly into bottom line dollars!
Home | The Gap in Telecom | The FACtt Solution | Our Software | Search | Contact Us |Site Map
send
e-mail to Gscarcella@juno.com with
questions or comments about this web site.
Last modified:
December 16, 2005